Our client is a co-working space. Requested to install a smart intercom system to handle visitor inquiries efficiently. Receptionists can manage general calls through an app and forward them to the right company. Visitors can also directly contact their intended company via the intercom, improving communication and the overall experience.
Challenges
- The absence of a centralized management system results in complex and inefficient handling of visitor inquiries for multiple resident companies
- All visitor inquiries are handled by reception staff, which is time-consuming, reduces visitor experience, and increases staff workload
- Inability to facilitate direct, real-time communication between visitors and target companies
Solutions
Video Intercom
- Allow visitors to choose between directly contacting the target company or inquiring at the reception
Smart Property Apps
- Provide users with unique QR codes for secure and convenient entry to the co-working space
- Customize permissions for each resident company
- Allow users to receive and respond to visitor intercom notifications through the app
- Enable users to verify visitor identities via video and remotely unlock doors using the app
Outcome
- Centralized management system simplifies handling of inquiries from multiple on-site companies
- Seamless, real-time communication between visitors and target companies to enhance visitor experience and reduce receptionist workload
- Enhances security and convenience with application programs for video verification of visitor identity and remote unlocking
