Our client is a modern five-star hotel, used a physical self-service kiosk for staff/visitor access via printed QR codes. Due to frequent hardware failures and high maintenance costs, they needed a more efficient digital solution.

Challenges

  • The existing self-service kiosk was prone to malfunctions
  • High annual maintenance cost
  • Inefficient physical QR Code printer for both staff and visitors
  • Security risk of using a static QR Code

Solutions

Visitor Registration Form

  • Visitors can submit the form by scanning the QR Code placed at the entrance
  • Visitors submit basic personal information (e.g, phone number, email, etc.) to receive QR Code for access

IoT Implementation

  • Installed QR scanners at entry/exit points
  • Automated door release upon valid code scan

Cloud-based Admin Panel

  • Real-time approval or decline visitor applications
  • Generate and deactivate QR codes
  • Centralized and filter records by date/name/status
  • Automated reporting by export logs (CSV/Excel) & sync data in real-time

Outcome

Visitors

  • Scan dynamic profile QR code to verify identity and gain door access
  • Receive push notification in the SMS OTP when temporary QR code is activated
  • Enhanced security by using dynamic QR codes

Receptionist & Admin

  • Saving the cost of kiosk replacement & maintenance fees
  • Streamlined visitor registration process
  • Monitor the real-time access record

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